100+ Member Experiences

Lynne Clements

from Gainesville, Georgia

Member Suffers Stroke While Visiting Family in Canada

My husband and I were away from our home in Georgia visiting my family in a remote area of New Brunswick, Canada. While we were there I woke up in the middle of the night and discovered I had no sensation at all on my right side. I had

recently been diagnosed with atrial fibrillation and was taking aspirin as suggested by my doctor but this was such a

 shock because I had been feeling just fine. I thought I must have been  having a stroke because I’m a nurse and know the symptoms to look for. I told my husband I needed to get to a hospital right away and he called 911. The ambulance arrived and I was taken to a very small hospital that didn’t have adequate equipment to treat me. They did have a scanner that confirmed it was a stroke and told us I needed be transported to a larger hospital with the necessary facilities for treatment. With our  American insurance we knew we needed to get back to the US, especially since it takes longer to be treated in Canada. That’s when we  made the call to SkyMed because we botto help us. h knew we could count on them SkyMed quickly made arrangements to fly us by air ambulance to Gainesville, Georgia which is near our home. After we landed I was immediately taken by ground ambulance to the heart center and admitted. I remember the doctor telling me how urgent it was that I was there. After tests and treatment I was released three days later. I’m back at home now and am having ongoing outpatient therapy. I feel much better and my health is quickly returning to normal.

SkyMed also arranged to have our RV & minivan returned home and we were so glad we didn’t have to worry about that because no one else could do it. We realized how important this part of our coverage was and we’re very happy to know we’re covered for that. Our entire experience went smoothly and everyone was so kind.

How did you find out about SkyMed and why did you choose SkyMed? We own an Airstream RV and are Wally Byam members and attended a presentation given by one of our fellow members who is also a SkyMed rep. At first we didn’t think we would need it but several of our friends are SkyMed members and they’re very pleased with it. After we thought about it we decided we needed it too, especially since we travel extensively every year.

What would you tell your friends about your experience with SkyMed?  We just can’t say enough good things about SkyMed and their services. It’s total peace of mind for us wherever we are and we recommend it to anyone who travels. Without a doubt we know we made the right decision to buy it because SkyMed was there for us when we needed them and they took care of everything for us from start to finish.

Lynne Clements, SkyMed Champions

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Global Emergency Travel Services

24/7/365 world-wide response network for members travelling worldwide. Multilingual operations center that includes emergency medical evacuation to the closet appropriate facility, medical escort commercial flights, repatriation of mortal remains, return of dependent children and travel assistance services. Included in all ULTIMATE Memberships.

Home or Away Services 100 miles from home

SkyMed will pay the cost of ground ambulance services to transport Member to the closest appropriate hospital. This service requires no pre-approval and is limited to two ground services in any twelve (12) months. Included in all ULTIMATE Memberships.

SkyMed Plus

SkyMed Plus provides commercial ticketing for Members return to the origin of the air evacuation. SkyMed Plus also includes pet return, 24 hour-a-day multi-lingual help line, translation services, emergency messaging, insurance verification, travel locator service and more to enhance our SkyMed TAKES YOU HOME membership services. Included in all ULTIMATE Memberships.

Primary Driver Disability

The Primary Driver Disability Option (PDDO) increases the protection of our traditional vehicle return service. SkyMed’s PDDO will reimburse up to $2,000 for either bonded drivers or friend/ family member to return stranded vehicles. Included in all ULTIMATE Memberships.

Organ Recipient Transportation

When it is more feasible to bring the member recipient to the donor organ, SkyMed will provide air transportation for the recipient and one family member. (A nine month restriction applies to new member eligibility in Organ Transport and this service.) Individuals on transplant recipient lists at the time of application are ineligible for SkyMed Membership.

Organ Transport

Should a member require a kidney, heart, lung, liver, or pancreas transplant, SkyMed will transport the donor organ to them. Individuals on transplant recipient lists at the time of application are ineligible for SkyMed Membership.

Incidental Expense Allowence

SkyMed will pay up to $200 for incidental expenses associated with a member’s medical flight. These could include lodging, transportation, meals.

Return Transportation After Recovery

After a member has been hospitalized with a SERIOUS OR CRITICAL ILLNESS OR INJURY SkyMed will transport the member via commercial flight to his/her residence after recovery. The member has sixty (60) days from the hospital release date to implement this service.

Companion Transportation

SkyMed will arrange for a member’s spouse/companion to accompany them in flight on a private air ambulance (space permitting). Or, SkyMed will pay for a commercial flight.

Physical Remains Return

If a Member expires at home or away, SkyMed will pay ‘Airway Bill’ transport costs to move Member remains and provide round trip transportation for Member’s spouse or companion to accompany. In the event ground transportation of remains is required SkyMed will reimburse up to $500.

Minor Children / Grandchildren Return

If because of a critical illness or injury, a member’s minor children, grandchildren and even great grandchildren are left stranded, SkyMed will pay for a regularly scheduled airline flight and transportation for one adult escort if required. Grand and greatgrandchildren under the age of 18 are eligible for all member services when travelling with grandparents.

Transportation for Recuperation Nearer Home

After a member has been hospitalized with a SERIOUS OR CRITICAL ILLNESS OR INJURY SkyMed will transport the member to a rehab facility near the members transport preference .

Visitor Transportation

If a member is hospitalized with a serious illness or injury, SkyMed will pay for a round trip commercial air ticket for a family member or companion to visit. This service will be provided AS SOON AS our Member is hospitalized.

Helicopter Transport

SkyMed will cover the cost of all medically necessary helicopter transports or hospital-to hospital transports. Medically necessary helicopter transports because of an accident or serious illness require no pre-approval from SkyMed. Included in all ULTIMATE Memberships.

Vehicle RV, Auto, Motorcycle and Vessel Return

SkyMed will pay professional drivers for over-land, safe return of operable vehicles (autos, RVs, tow vehicles, trucks) that have been left unattended because of a member’s serious illness or injury. For vessel return SkyMed will provide up to $500 per day for a maximum of 10 days to return a vessel to its home marina. For motorcycle return SkyMed will professionally crate and transport both road worthy and damaged vehicles to your home or a repair shop near your home.

Commercial Carrier Medical Escort Flights

If a member’s condition does not require a private air ambulance, yet the member is not able or permitted to travel alone by commercial carrier, SkyMed will arrange, and pay for medical escort

Ground Ambulance Service

SkyMed will pay the cost of ground ambulance services to transport Member to the closest appropriate hospital. This service requires no pre-approval and is limited to two ground services in any twelve (12) months. Included in all ULTIMATE Memberships.

Hospital-to-Hospital Emergency Air Transport

By Choice of the Member means EVEN if you can be treated in the emergency facility you are in, SkyMed will Take You Home if you choose. SkyMed will arrange and pay for medically equipped air ambulance transportation by fixed-wing aircraft, to the hospital nearest your US or Canadian home when a serious illness or injury occurs. Ground ambulance to and from each hospital is included
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