100+ Member Experiences

Doctor

Roger Moraes

from San Jose, California

group 1262

Gold Wing Member Has Accident Before SkyMed Membership is Processed

While at a Gold Wing Road Riders Association district rally Roger Moraes and fiancée Mary Kay Jeskey attended a breakfast presentation given by SkyMed Representative Peggy Wood. Roger and Mary Kay were the first ones to sign up for a SkyMed Ultimate

membership with an additional three-year extension.

The next morning Roger was on his way back from refueling Mary Kay’s motorcycle so they could go for a ride later that day. Then, the unthinkable happened. “As I was exiting off the freeway and onto the overpass I saw that a van and I were both approaching the light at the intersection where construction barriers fenced off two of the lanes going over the bridge. Instead of stopping for the red light, the van driver drove through the intersection thinking it was closed due to construction, according to his explanation to the police. As we both entered the intersection I tried to correct my path but ultimately T-boned into the side of the van near the driver’s door. The driver of the van had a suspended license but he stopped and got out and asked me if I was okay. I was lying on my stomach on the pavement when I saw the tendons on the back of my hand and replied ‘No, I’m not okay, please call 911’ and he did.”

“The accident happened just several hundred feet  from the hotel where the convention was being held and within minutes I was surrounded by fellow riders. Amazingly, one of them was a registered nurse who assessed my condition and made sure I didn’t move until the firefighters and paramedics arrived. I have no idea how long I was there but when the EMTs arrived they told me not to move and that they would do everything. They cut off my clothes, put me on a board and started IVs, then put my hand in a splint, prepared my broken arm for transportation and taped my helmet in place. I was loaded into the ambulance and taken to the hospital ER and admitted overnight for testing. I had no internal bleeding and by the next afternoon I was up and walking, but wound up with 17 stitches in my left shin, 13 stitches in my left hand, and a confirmed compound fracture to my left forearm.”

How did you find out about SkyMed and why did you choose SkyMed? ”The convention lists all vendors attending and two years ago we went on a ride where the road captain hit a deer and was life-flighted out of a remote area to the hospital. I had been doing some research on medical transportation services due to the high cost of the air ambulance. I have had complete medical coverage and a supplemental plan, but the road captain’s air flight was around $34,000 which really got me thinking. We had also talked about it in our chapter meetings so I was prepared to meet with SkyMed sales rep, Peggy Wood, at the convention vendor area. Since the membership also covered both of us, I could see no downside and it took only a few minutes to decide I was going to sign up for it.  I’m so glad I did!

Following the accident Peggy was notified and she immediately shifted into a service role, cancelling her airline ticket home and making sure the arrangements for us were taken care of. She still had our application in her briefcase and due to the holiday there was no clerical staff in the office to generate a member account. Peggy did make cell phone contact with SkyMed management on that holiday and made sure our membership was logged and registered. She made things happen and it was incredible.

I never planned on any of this happening but SkyMed had told us that if I was ever in an accident that they would fly Mary Kay home too. I was scheduled to leave on a two-week ride to Glacier National Park and other remote areas the following weekend and I knew I couldn’t go on this two-week trip without this kind of coverage. I couldn’t do that to Mary Kay and it was simply the responsible thing to do for my partner.

Why did you choose SkyMed?  I had a small policy with another company for many years that offered something similar but realized it was terribly inadequate. I won’t speak negatively about what they provided, but I realized it was not enough and that I needed more. At the chapter meeting Saturday I told everyone that this is something you really need to do because whether you travel by bike, car, plane or train, if something happens while you’re away from home, SkyMed services will help you.

What would you tell your friends about your experience with SkyMed? SkyMed was a tremendous relief to Mary Kay because she could focus on me instead of worrying about getting our motorcycles back home.  One of our Gold Wing friends offered to drive us back to San Jose and we accepted. SkyMed would have taken us home but they took care of all the details to ship our bikes home safely. We experienced the tremendous value of our SkyMed membership in less than 24 hours after signing up and we won’t travel anywhere without it!

Roger Moraes, SkyMed Champions

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Global Emergency Travel Services

24/7/365 world-wide response network for members travelling worldwide. Multilingual operations center that includes emergency medical evacuation to the closet appropriate facility, medical escort commercial flights, repatriation of mortal remains, return of dependent children and travel assistance services. Included in all ULTIMATE Memberships.
Services from ‘Home or Away’ within 100 miles

Home or Away Services 100 miles from home

SkyMed will pay the cost of ground ambulance services to transport Member to the closest appropriate hospital. This service requires no pre-approval and is limited to two ground services in any twelve (12) months. Included in all ULTIMATE Memberships.
SkyMed Plus

SkyMed Plus

SkyMed Plus provides commercial ticketing for Members return to the origin of the air evacuation. SkyMed Plus also includes pet return, 24 hour-a-day multi-lingual help line, translation services, emergency messaging, insurance verification, travel locator service and more to enhance our SkyMed TAKES YOU HOME membership services. Included in all ULTIMATE Memberships.

Primary Driver Disability

Primary Driver Disability

The Primary Driver Disability Option (PDDO) increases the protection of our traditional vehicle return service. SkyMed’s PDDO will reimburse up to $2,000 for either bonded drivers or friend/ family member to return stranded vehicles. Included in all ULTIMATE Memberships.
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Organ Recipient Transportation

When it is more feasible to bring the member recipient to the donor organ, SkyMed will provide air transportation for the recipient and one family member. (A nine month restriction applies to new member eligibility in Organ Transport and this service.) Individuals on transplant recipient lists at the time of application are ineligible for SkyMed Membership.
Organ Transport

Organ Transport

Should a member require a kidney, heart, lung, liver, or pancreas transplant, SkyMed will transport the donor organ to them. Individuals on transplant recipient lists at the time of application are ineligible for SkyMed Membership.
Incidental Expense Allowance

Incidental Expense Allowence

SkyMed will pay up to $200 for incidental expenses associated with a member’s medical flight. These could include lodging, transportation, meals.
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Return Transportation After Recovery

After a member has been hospitalized with a SERIOUS OR CRITICAL ILLNESS OR INJURY SkyMed will transport the member via commercial flight to his/her residence after recovery. The member has sixty (60) days from the hospital release date to implement this service.
Companion Transportation

Companion Transportation

SkyMed will arrange for a member’s spouse/companion to accompany them in flight on a private air ambulance (space permitting). Or, SkyMed will pay for a commercial flight.
Physical Remains Return

Physical Remains Return

If a Member expires at home or away, SkyMed will pay ‘Airway Bill’ transport costs to move Member remains and provide round trip transportation for Member’s spouse or companion to accompany. In the event ground transportation of remains is required SkyMed will reimburse up to $500.
Minor Children - Grandchildren Return

Minor Children / Grandchildren Return

If because of a critical illness or injury, a member’s minor children, grandchildren and even great grandchildren are left stranded, SkyMed will pay for a regularly scheduled airline flight and transportation for one adult escort if required. Grand and greatgrandchildren under the age of 18 are eligible for all member services when travelling with grandparents.
Transportation for Recuperation Nearer Home

Transportation for Recuperation Nearer Home

After a member has been hospitalized with a SERIOUS OR CRITICAL ILLNESS OR INJURY SkyMed will transport the member to a rehab facility near the members transport preference .
Visitor Transportation

Visitor Transportation

If a member is hospitalized with a serious illness or injury, SkyMed will pay for a round trip commercial air ticket for a family member or companion to visit. This service will be provided AS SOON AS our Member is hospitalized.
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Helicopter Transport

SkyMed will cover the cost of all medically necessary helicopter transports or hospital-to hospital transports. Medically necessary helicopter transports because of an accident or serious illness require no pre-approval from SkyMed. Included in all ULTIMATE Memberships.
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Vehicle RV, Auto, Motorcycle and Vessel Return

SkyMed will pay professional drivers for over-land, safe return of operable vehicles (autos, RVs, tow vehicles, trucks) that have been left unattended because of a member’s serious illness or injury. For vessel return SkyMed will provide up to $500 per day for a maximum of 10 days to return a vessel to its home marina. For motorcycle return SkyMed will professionally crate and transport both road worthy and damaged vehicles to your home or a repair shop near your home.
Patient on wheel chair

Commercial Carrier Medical Escort Flights

If a member’s condition does not require a private air ambulance, yet the member is not able or permitted to travel alone by commercial carrier, SkyMed will arrange, and pay for medical escort
Ground Ambulance Service

Ground Ambulance Service

SkyMed will pay the cost of ground ambulance services to transport Member to the closest appropriate hospital. This service requires no pre-approval and is limited to two ground services in any twelve (12) months. Included in all ULTIMATE Memberships.
SkyMed Services

Hospital-to-Hospital Emergency Air Transport

By Choice of the Member means EVEN if you can be treated in the emergency facility you are in, SkyMed will Take You Home if you choose. SkyMed will arrange and pay for medically equipped air ambulance transportation by fixed-wing aircraft, to the hospital nearest your US or Canadian home when a serious illness or injury occurs. Ground ambulance to and from each hospital is included